Frequently Asked Questions
What is the after-sale service?
Firstly, we strictly check the quantity and quality before shipment. If problems occur, we provide corresponding compensation.
Secondly, we ensure safe delivery to your designated place; lost goods will be compensated or reissued.
Thirdly, we provide comprehensive pre-sale and after-sale support to build long-term partnerships.
How about sample policy?
Free samples are available if in stock. For custom products, we charge a low sample fee initially, which is refunded when you place a formal order.
Which shipping ways are available and how to track?
We offer Express (DHL, FEDEX, EMS, UPS), Train, Sea, and Air shipping. Door to Door (DDP/DAP) services are available. We provide timely logistics updates to ensure your goods arrive safely and on time.
Can I make my own logo/private label and what is the MOQ?
Yes, we have hundreds of products in stock. We can print logos even for small quantities (as low as 1 piece for custom designs). We also provide free design services for logos and packaging.
Who are your main customer groups?
Our clients include local wholesalers, brand owners, small to medium retailers, makeup artists, and teachers. We offer a one-stop service including free professional photos, videos, and barcodes.
How do you ensure long-term cooperation?
We believe that the foundation of long-term cooperation is built on high Quality and excellent Service, solving customer problems promptly and maintaining a win-win partnership.
MVX Beauty
