Frequently Asked Questions
What is the after-sale service?
We ensure quality and quantity through strict pre-shipment checks. We offer compensation for any discrepancies. If goods are lost during transit, we provide compensation or reissues. We prioritize long-term partnerships through prompt support and professional problem-solving.
How about the sample policy?
Free samples are available for stock items. For custom products, a low sample fee is charged initially, which is fully refunded upon placing a formal order.
Which shipping ways are available and how to track?
We offer Express (DHL, FEDEX, EMS, UPS), Train, Sea, and Air freight with Door-to-Door, DDP, and DAP services. We provide real-time logistics updates and tracking information to ensure safe and timely delivery.
Can I make my own logo, private label and what is the MOQ?
Yes, we support private labeling even for small quantities. For full custom designs, the MOQ starts from 1 piece. We also offer free design services for logos, packaging, and product mock-ups until you are satisfied.
Who are your main customer groups?
Our clients include local wholesalers, brand owners, retailers, makeup artists, and educators. We provide a one-stop service including free design, professional photography/videography, and custom barcoding for small to medium sellers.
Do you provide design support for new brands?
Yes, we provide free design for logos and packaging. We can help mock up effects before production to ensure the design meets your expectations.